Sunday, March 04, 2012

Espoused process vs Process in use

Managers beware . Processes that are espoused may not be the  processes in use.
Several  academics have mentioned this phenomenon.  Simply put, what is actually   practised may  be different from  what is believed to be getting practised. Most common cause of this is  processes evolve since their  initial rollout  but the evolution is rarely documented. Structural changes such as reorgs , attrition , new hiring also contribute to the widening of  the gap. Nothing beats experience - going through the process hands on is the best  in order to understand what really is going on . Next best is  first hand  observation of the process  in use.